Privacy Policy

Effective Date: 1 January 2026 · Last Updated: 29 March 2026

KHARATE (kharate.com) is a product owned and operated by HealR Pvt Ltd, a company incorporated under the laws of India. All references to "we," "us," "our," or "the Company" in this policy refer to HealR Pvt Ltd.

1. Introduction

HealR Pvt Ltd ("Company") operates the KHARATE platform (kharate.com), including the website, mobile interfaces, assessment tools, and related services (collectively, the "Platform"). We are committed to protecting the privacy and personal data of our users.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our Platform. By using KHARATE, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

Account registration details: name, email address, phone number, age, and gender
Assessment responses: answers to our kharate level test and related health screening questions
Profile information: height, weight, lifestyle habits, and medical history you choose to share
Communications: messages you send to our support team or through our WhatsApp integration

2.2 Information Collected Automatically

Device information: device type, operating system, browser type, and screen resolution
Usage data: pages visited, features used, time spent on the Platform, and interaction patterns
Log data: IP address, access times, referring URLs, and clickstream data
Cookies and similar technologies: session cookies, analytics cookies, and local storage data

2.3 Health & Wellness Data

Our kharate assessment collects health-related information including sleep patterns, kharate severity indicators, and risk factors for conditions such as Obstructive Sleep Apnea (OSA). This data is classified as sensitive personal data and is handled with additional safeguards as described in Section 5.

3. How We Use Your Information

To provide personalised kharate assessment results and fix recommendations
To create and maintain your user account
To improve our Platform, assessment algorithms, and content
To communicate with you about your results, updates, and relevant health information
To send transactional messages (OTP verification, welcome messages) via WhatsApp Business API
To conduct anonymised research and analytics to improve our services
To comply with legal obligations and enforce our Terms of Service

4. Data Sharing & Disclosure

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

Service providers: trusted third-party vendors who assist with hosting, analytics, communication (e.g., WhatsApp Business API), and payment processing, bound by confidentiality agreements
Medical professionals: only with your explicit consent, if you choose to share your assessment results with a healthcare provider
Legal requirements: when required by law, regulation, legal process, or governmental request
Business transfers: in connection with a merger, acquisition, or sale of assets by HealR Pvt Ltd

5. Data Security & Storage

We implement industry-standard security measures to protect your personal data, including encryption in transit (TLS/SSL), secure server infrastructure, access controls, and regular security audits.

Health-related data from assessments is stored with additional encryption and access restrictions. Your data is stored on servers located in India in compliance with applicable data localisation requirements.

While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights

Under applicable Indian law (including the Digital Personal Data Protection Act, 2023, as applicable), you have the right to:

Access and review the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data, subject to legal retention requirements
Withdraw consent for data processing at any time
Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at help@kharate.com.

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our Platform. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain features of the Platform.

We use analytics tools (such as Google Analytics) to understand usage patterns. These tools may collect anonymised data about your interactions with the Platform.

8. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

KHARATE is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected data from a child under 18, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Platform with a revised "Last Updated" date. Continued use of the Platform after such changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

HealR Pvt Ltd
Email: help@kharate.com
Website: kharate.com